Operations
Operations is concerned with management of the processes used by organizations to create and deliver value for their customers. Operational thinking is useful for managing and improving processes within both product and service delivery organizations, and in their extended supply chains. Effective process management is crucial in transitioning from traditional to new economy business. The physical and information flows associated with these processes are often a major focus in Operations; other key topics include quality management, inventory management, capacity management, creation of new products and services, and understanding how operational capabilities influence customer value.
Faculty
Raul O. Chao
Edward W. Davis
James R. Freeland
Gal Raz
Ronald L. Kerber
Robert D. Landel
Kamalini Ramdas
Elliott N. Weiss
Stylianos Kavadias
Seminars
Courses
GBUS 757-General Management and Operations Consulting
GBUS 813-Developing New Products and Services
GBUS 8421-Comparative Studies in New Product Development
GBUS 8447-Innovation and Product Development
GBUS 880-Operations Strategy
GBUS 883-Supply Chain Management