Details

As business landscapes transform and evolve, efficiency strategies and the ability to smartly manage effective organizations also advance. Creating and sustaining a culture of high performance, and leading organizational effectiveness across the enterprise, are a few of the most complex challenges facing leaders. A proven best practice for making a workforce a success stems from a participative design process that includes a strategic, intertwined focus on people, process and perspective. Through the program Leading Organizational Effectiveness, managers will understand the systems thinking necessary to integrate disciplines of performance improvement, customer focus, learning, and change.

You will both enhance your capabilities and leave prepared to develop and successfully lead a highly effective organization. You will arrive at Darden having already identified a relevant high-performance/effectiveness opportunity for your business; you can expect to return to work with a clearer vision and an actionable plan for implementing high-performance and effectiveness structures.

The fee covers all program materials, program-related meals and housing in a private room at the Inn at Darden for the specified program dates. 

This program counts as one week toward earning a Certificate of Specialization.

Audience

• Executives committed to dramatically improving value, improving processes and reducing overuse, underuse, and misuse of services and resources.
• Managers responsible for unit or enterprise performance.

Participant Profile

Recent Industry Representation

Benefits

• Create specific, relevant action plans for raising and maintaining high performance and effectiveness across your business.
• Cultivate your leadership style and behavior to shape innovation, learning and effectiveness across the enterprise.
• Develop ways of thinking and acting that enable personal and team excellence.
• Explore the key relationships among quality, customer focus, personal engagement and learning; and how concentration in these areas helps to create and maintain highly effective, high-performing environments.
• Gain skills to outperform competitors in customer service and satisfaction, product quality, innovation and productivity.

This program counts as one week toward earning a Certificate of Specialization.

Topics

• Aligning Processes and Leadership Practices
• Creativity and Innovation — Managing a “Performance Environment”
• Developing a Performance Improvement Process
• Frameworks and Concepts Supporting Highly Effective Organizations
• Leading Strategic Change
• Lean/“Effectiveness” Thinking and Enterprise Implementation
• Linking Employee and Customer Development
• Strategy and High Performance

Special Features

Prior to arriving, participants will identify and submit a company-specific performance/effectiveness opportunity. The faculty team will review each opportunity, customizing potential areas of focus on relevant industries and case examples. During the program opening, some of the class peer cases will be shared across the full group to quickly begin immersion of perspectives, thoughts, ideas and lesson application for each individual’s company. Throughout the course, participants will actively assess the needs of their work environments on several dimensions such as capabilities, competencies, teamwork, empowerment, systems thinking and leadership; and will return to their organizations with readily applicable approaches and frameworks.

Faculty

 Alexander B. Horniman
Killgallon Ohio Art Professor of Business Administration; Senior Fellow, Olsson Center for Applied Ethics

Robert D. Landel
Henry E. McWane Professor of Business Administration

Gregory B. Fairchild
Executive Director of the Tayloe Murphy Center; Associate Professor of Business Administration

Melissa Thomas-Hunt
Associate Professor of Business Administration