Details

All organizations strive for consistent high performance. Realistically, few achieve it. Many of the successful companies operate under a leadership principle known as “servant leadership.” These organizations and their leaders enable high employee engagement that results in extraordinary performance. The behaviors of these leaders, including the harmonious consistency among their attitudes, words and actions, help create an organizational family that is highly accountable to each other in the pursuit of daily excellence — excellence that is both meaningful and value-creating. Through the program, Servant Leadership: A Path to High Performance, participants engage in the study of high-performance organizations and their leaders, and examine their own personal leadership behaviors through integrated workshops. In the course of exploring exemplar enterprises, participants gain perspectives on a different way to lead as they pursue optimal organizational performance by serving others.

The fee covers all program materials, program-related meals and housing in a private room at the Inn at Darden for the specified program dates. 

This program counts as one week toward earning a Certificate of Specialization.

Audience

Leaders and practicing senior managers who have the authority and inspiration to translate corporate strategy into effective operational performance. These individuals will come from private and public companies, not-for-profits, NGOs and educational and health care systems.

• General Managers/Managers all functions
• Head of Internal Audit
• Lead Concepts and Plans Specialist
• Senior Directors/Directors at all levels

Benefits

• Begin your personal leadership transformation.
• Create an action plan to transform your organization into a high-performing enabling system.
• Explore your good and bad leadership behaviors.
• Design a personal map to change leadership behavior.
• Uncover your true beliefs and attitudes about workers and the roles of leaders.
• Learn what employees really want from you.   

This program counts as one week toward earning a Certificate of Specialization.

Topics

• The 9 “Secrets” of High-Performance Organizations
• Good Intentions Are Not Enough: Leadership Is Behavior
• Engagement for Success
• Good People, Bad Outcomes
• High-Performance Harmony
• Business Purpose and Executive Purpose
• Obedience and Authority
• Change? How?

Special Features

• Business Cases: Experience diverse learning opportunities, including relevant case studies of top-performing companies like Best Buy, UPS, Whole Foods, Room & Board, Carlson Travel and Grameen Bank.
• Workshops: Through related workshops, you will audit your own organization and examine your existing leadership attitudes, beliefs and behaviors. Then apply the resulting thought and learning to yourself and your organization as you create your leadership change and organizational transformation plans.
• Coaching/Feedback: Apply feedback from individual faculty-led coaching sessions, and gain insight and value from peer learners in small team discussions and full-class debriefs. Prior to returning to the workplace, you will link leadership to organizational performance, and have a clear picture of how leadership behavior impacts your company’s environment and performance.

Faculty

Edward D. Hess
Professor of Business Administration; Batten Executive-in Residence 

Alexander B. Horniman
Killgallon Ohio Art Professor of Business Administration; Senior Fellow,
Olsson Center for Applied Ethics 

S. Venkataraman
MasterCard Professor of Business Administration; Research Director,
The Batten Institute