Elliott N. Weiss
Oliver Wight Professor Emeritus of Business Administration
Areas of Expertise
Education: B.S., B.A., MBA, Ph.D., University of Pennsylvania
Oliver Wight Professor Emeritus of Business Administration Elliott N. Weiss teaches in the Technology and Operations Management area at Darden. He is the author of numerous articles in the areas of production and operations management and has extensive consulting experience for both manufacturing and service companies in the areas of production scheduling, workflow management, logistics, lean conversions and total productive maintenance.
Before coming to Darden in 1987, Weiss was on the faculty of the Johnson Graduate School of Management at Cornell University. He has held visiting appointments at the Graduate School of Management and the University of Melbourne, Australia, and the Wharton School of the University of Pennsylvania.
Elliot N. Weiss's Ideas to Action Posts
On the (Basket)Ball: What Business Can Learn from Steph CurryOperations & Technology
A Quick Queue … or a Long One: Waiting in Line Around the WorldOperations & Technology
The Waiting Game: 3 Strategies to Improve Queueing (and Customer Satisfaction)Operations & Technology
Queue Management: Elimination, Expectation, and Enhancement. Business Horizons, with Chad Tucker, (to appear)
Lean Tools for Service Business Model Innovation in Healthcare, with Austin English and Sean Jackson, in Service Business
Model Innovation in Healthcare and Hospital Management, Mario A. Pfannstiel and Christoph Rasche (Editors), Springer, 2016.
Weiss, Elliott, Graham Gillam, Kyle Simmons, and Donald Stevenson. "Line, Line, Everywhere a Line: Cross-Cultural Considerations for Waiting-Line Managers,Business Horizons, Vol 57 (4) 2014, 533-539.
Weiss, Elliott and Rebecca Goldberg. "Living Lean: A Practical Primer on Continual Improvement," Productivity Press, (2014).
Advancing knowledge through research that shapes business, Darden professors are recognized thought leaders in their fields. They are not only master case method teachers, they also author many of the cases used in Darden classrooms and around the world.
Elliott N. Weiss' cases are available in the Darden Business Publishing website.
Why Southwest Airlines' competitive advantage might be saying 'no', January 12, 2018
How Zara turned 'chic cheap' into a global fashion revolution, June 11, 2017
Hits and misses in a bid for big-league money, May 7, 2017
Can Mickey make it big in Shanghai? February 28, 2016
On wait times, taking a queue from world's most visited Hindu temple, October 16, 2015
Adapting to workers pays off, January 9, 2015
The secret sauce in Pal's Sudden Service's success" Streamlining, November 16, 2014
Helping workers deliver for customers, September 19, 2014
Innovation helps Lynchburg General Hospital serve emergency patients better, September 5, 2014
No-frills IndiGo airlines stays focused on its low-cost, on-time mission, May 30, 2014
Working toward 'continuous improvement' in a services setting, July 12, 2013
Deciding what had to be done to save a Chinese factory, June 26, 2013
Inventory management 101: A case study of a couple's lunch habits, August 4, 2012
Avoiding martial-arts moves 'by pulling the Andon cord', May 13, 2012
How process improvement principles can save time in your day, February 4, 2012