Pnina Feldman 2023_AliJohnson_05_highres_BW

Pnina Feldman

Visiting Associate Professor of Business Administration


FOB 199A

Education: B.S., M.S., Israel Institute of Technology; Ph.D., University of Pennsylvania, The Wharton School

Professor Feldman is a Visiting Associate Professor of Technology and Operations Management at Darden and an Associate Professor in the Operations and Technology Management Department and a Dean's Research Scholar at the Questrom School of Business, Boston University. 
Her research focuses on how digital technologies affects operations strategy with emphasis on services, platforms, pricing, and consumer engagement. She incorporates economic (game-theoretic) models as well as data-driven tools in operational settings. Her work has been published in Management Science, Manufacturing & Service Operations Management, Operations Research, and Marketing Science. She serves as an associate editor at Manufacturing & Service Operations Management and as a senior editor at Production & Operations Management.

Professor Feldman is an award-winning scholar. For her teaching, she was awarded the Boston University wide Provost’s Scholar-Teacher of the Year Award in 2022. She also won the Broderick Award for Faculty Contribution to Student Learning and Experience in 2022, the Broderick Award for Excellence in Teaching in 2020, the MBA Award for Outstanding Teaching in 2020, the Part-Time MBA Best Faculty Award in 2020, The Earl F. Cheit Award for Outstanding Teaching at Berkeley Haas in 2013 and 2016, and the Berkeley Haas Club-6 membership for teaching from 2011-2017. 
For research, she won the 2022 Rothblum Award for Excellent Work in Operations Research, the 2021 Slatkin Award for Excellence in Research, the INFORMS Service Science Cluster Best Paper Award in 2021 and 2016, and the INFORMS Public Sector Operations Research Best Paper Award in 2016, among others.
Professor Feldman received her Ph.D. in Operations Management from the Wharton School of the University of Pennsylvania and holds a bachelor’s and master’s degrees from the Technion. Previously, she was on the faculty at the Haas School of Business, UC Berkeley.

Journal Publications

“Managing Relationships Between Restaurants and Food Delivery Platforms: Conflict, Contracts, and Coordination”, with A. Frazelle* and R. Swinney. 2023. Management Science. 69(2) 812-823.

The Important Role of Time Limits when Consumers Choose Their Time in Service”, with E. Segev. 2023. Management Science 68(9) 6666-6686.

Welfare Implications of Congestion Pricing: Evidence from SF Park”, with J. Li and T. Tsai*. 2022. Manufacturing and Service Operations Management. 24(2) 1091-1109.

Insincere Negotiation: Using the Negotiation Process to Pursue Ulterior Motives,” with K. Anand, P. Kang* and M. Schweitzer. 2020. Journal of Experimental Social Psychology. 89: 103981.

“Becoming Strategic: Endogenous Consumer Time Preferences and Multiperiod Pricing”, with A. Aflaki* and R. Swinney. 2020. Operations Research, 68(4) 1116-1131.

“Social Learning and the Design of New Experience Goods”, with Y. Papanastasiou and E. Segev. 2019. Management Science, 65(4) 1502-1519.

“Is Advance Selling Desirable with Competition?”, with G. Cachon. 2017. Marketing Science, 36(2) 195-213.

“Price Commitments with Strategic Consumers: Why it can be Optimal to Discount More Frequently… Than Optimal,” with G. Cachon. 2015. Manufacturing and Service Operations Management, 17(3) 399-410.

“Service System with Slowdowns: Potential Failures and Proposed Solutions”, with J. Dong* and G. Yom Tov. 2015. Operations Research, 63(2) 305—324.

“Pricing Services Subject to Congestion: Sell Subscriptions or Charge a Per-Use Fee?,” with G. Cachon. 2011. Manufacturing and Service Operations Management, 13(2) 244—260

“Model for Cost Estimation in a Finite Capacity Environment,” with A. Shtub. 2006. International Journal of Production Research, 44(2) 305—327.