Communication Strategies in Times of Industry Disruption & Business Transformation

Communication Strategies in Times of Industry Disruption & Business Transformation

Reimagine your organization’s strategic communication approach to effectively navigate constant disruption.

Upcoming Dates

Program Dates
Time Commitment
Program Fee
In-Person, Washington, D.C., Area
3 days

Request More Information


The stakes for an effective communication strategy only get higher in a crisis.

This program will help you build a framework to prepare for the next disruption and better articulate your organization's value proposition, competitive advantage, or strategic transformation — elements that position your organization to step up and stand out during periods of upheaval or progress.

Even before the COVID-19 pandemic upended organizations across industry, many have struggled to communicate their approach to disruption and risk mitigation.  Equally problematic, many are challenged to communicate a clear narrative and rationale for their strategic transformation efforts, which are being driven by disruptions from competitors, technologies, new business models and evolving consumer expectations.

Intended For

Senior Management, Executive, C-Suite


Management Competencies

In a world where social media and 24-hour news have significant impact on public perception, your organization needs to stay engaged with and responsive to stakeholders through thoughtful planning and approach. Unlike many communications programs that speak to personal leadership presence and how individuals present to others, this program focuses at the organizational level, helping senior communicators and their teams effectively manage the flow, tone, and cadence of communication with all stakeholders. 

This hands-on program features simulations, case studies, workshops and discussions around topics such as:

  • Developing Effective Communication Plans
  • Prioritizing Stakeholder Communication
  • Aligning Internal Resources for Effective Crisis Communication
  • Communication Best-Practices for Leaders at All Levels
  • Communicating New Business Models in the Face of Disruption

Impact & Outcomes

  • Develop effective communication plans and routines for organizations faced with sustained business disruption.
  • Effectively mobilize and align key stakeholders within your organization to drive impactful communication.
  • Train and equip front-line managers to be better communicators, empathizers and leaders during times of disruption and transformation.
  • Use new insights to coordinate stakeholder prioritization, outreach and communication cadence.
  • Incorporate the best practices from leading brands when communicating new business models and transformation strategies as a result of disruption.

How you respond and communicate in a crisis can have a lasting impact on brand reputation. Correcting communication mistakes to regain trust is a costly business. That’s why it’s critical to get it right from the start.

June West
Associate Professor of Business Administration


This program is designed for mid- to senior-level leaders responsible for communication to internal and external stakeholders, such as Chief Communications Officers, Chief Strategy Officers, VPs of corporate communications and media relations; as well as HR professionals who partner with business unit heads across organizations and investor relations/corporate relations leaders.



Communication Strategies in Times of Industry Disruption & Business Transformation counts as one program toward a noncredit Darden Certificate in Leadership & Management. Complete this program and three additional programs within a four-year period to earn your certificate.


June A. West

June A. West

Marjorie R. Sands Associate Professor of Business Administration


UVA Darden DC Metro
1100 Wilson Boulevard
Arlington, Virginia

Materials and some meals are included in your program fee.


Accommodations are not included in the program fee and should be arranged by the participant. Recommended accommodations include:

Hyatt Centric Arlington
1325 Wilson Boulevard, Arlington, Virginia, 22209
Tel: +1-703-525-1234

Le Méridien Arlington
1121 North 19th Street, Arlington, VA 22209
Telephone: +1-703-351-9170

Marriott Key Bridge
1401 Lee Highway, Arlington, VA 22209
Telephone: +1-703-524-6400

Darden Executive Education is provided by the University of Virginia
Darden School Foundation.